Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

VUI Phone Menu in Cisco Unity Connection (BE6000)

Hello,

I am using the VUI Phone Menu in Cisco Unity Connection (BE6000) version 9.1 for end users voicemail boxes.

Periodically the system says there are no voice recognition resources and touch tone will need to be used for rest of call. Then it hangs up on the user.

Does anyone know how many VUI sessions are included/capable with Cisco Unity Connection 9.1 on BE6K?

Is this a licensed feature, as it seems to work without license.

 

Thanks in advance.

2 REPLIES
Cisco Employee

Directly tied to the OVA used

Directly tied to the OVA used for the install

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

HiFor future reference, here

Hi

For future reference, here is what I found out:

1) Voice Recognition Interface for mailbox is directly tied to the number of SpeechConnect Licenses. The system comes with two by default even though it says they are not assigned.

2) If a user is set to use Voice Recognition for the phone menu, the system jails them to the number of Speech Ports and does not overflow to the touch tone ports. This seems broken to me.

113
Views
0
Helpful
2
Replies
CreatePlease to create content