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New Member

Want to totally remove "Private" option for voice message

We just upgraded to Unity 8.0.  I want to totally remove the option for users to mark a voicemail as "Private".  I went into voicmail account properties and at the option "Mark messages as private", I selected "Never".  However, I still have that option when leaving a message by going into the message options, then special options, delivery options.  I don't want the users to have this option at all.  How can I remove it?

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Cisco Employee

Re: Want to totally remove "Private" option for voice message

Changing the "Mark Messages as Private" option, on the Messages page, seems to be related to "unidentified callers" only, per:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/interface_reference/guide/8xcugrg040.html#wp1049398

...were you calling from a known extension, or from the PSTN?

If you were indeed calling from a telephone number that is not configured anywhere in Unity, then please raise a new TAC service request; as I suspect this may be a new defect.

Kind regards,

Craig

2 REPLIES
Cisco Employee

Re: Want to totally remove "Private" option for voice message

Changing the "Mark Messages as Private" option, on the Messages page, seems to be related to "unidentified callers" only, per:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/interface_reference/guide/8xcugrg040.html#wp1049398

...were you calling from a known extension, or from the PSTN?

If you were indeed calling from a telephone number that is not configured anywhere in Unity, then please raise a new TAC service request; as I suspect this may be a new defect.

Kind regards,

Craig

New Member

Re: Want to totally remove "Private" option for voice message

Unidentified callers only?!?  That's an interesting concept.  Why not make the option unavailable regardless of origin?

I tested from an external number and it works as expected.  Thanks for the clarification.

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