Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Wav File upload-Chipmunks

We have Cisco Unity connections ver 7.1.3.  We also have some wav files that were created for call handlers. These wav files sound fine when playing through the computer. When I attmpted to upload them to the CUC server they upload fine, but when they are played back, it plays so fast it sounds like the chipmunks.  I am unable to slow the message down vis the slider on the control panel on CUC screen.

Any help would be grealty appreciated.

Everyone's tags (2)

Re: Wav File upload-Chipmunks

Are you playing it directly from the java app or are you playing it through the phone TUI (not click on the java, play on phone)

I notice that in 7.1.3, it sometimes checks the play faster in user playback....

New Member

Re: Wav File upload-Chipmunks

Thank you for the quick reply.  I fouind out that the WAV files were not modified in any way.  Once I modified them to CCITT u-Law 44Khz and 8bit mono that seemed to work.

Again, thank you for your assistance.

CreatePlease to create content