WebEx Connect (not on-premise) and CUCM AD Password Update Issue

[hdinh8888]

Hi all,

Hopefully someone can answer this question. We currently have CUCM 9 and are using WebEx connect (cloud) as our software phone. In CUCM, we have both LDAP Sync and LDAP Authentication on. The inconvience we have is when the user updates their corporate domain password every 90 days, they have to go into the WebEx connect preference > unified communications to update their AD credentials. From what I've read, it seems like an on-premise solution can automatically recognize the credentials through IWA or something similar. Can a cloud based webex connect do the same? If not, will turning off LDAP authentication but keeping LDAP Sync on allow users to just have a password that never expires?

[Jonathan Schulenberg]

will turning off LDAP authentication but keeping LDAP Sync on allow users to just have a password that never expires? 

Yes but I wouldn't normally recommend this.

it seems like an on-premise solution can automatically recognize the credentials through IWA or something similar.

This answer is evolving. In current shipping releases there is an OpenAM-based solution that allows some clients to achieve SSO. Additional detail on this is available from a Cisco AM/SE in a non-public setting.

For now you may want to turn this situation on it's head. In reality, it's WebEx Connect that is not synchronized with your identity store (AD). WebEx Connect supports SAML-based identity providers. Essentially, your login is actually performed against the SSO server (typically in your DMZ) which then tells WebEx Connect whether you passed/failed.

http://www.webex.com/webexconnect/orgadmin/help/index.htm?toc.htm?17436.htm

Please remember to rate helpful responses and identify helpful or correct answers.

[hdinh8888]

Hi Jonathan,

Thank you for taking the time to reply back. We arn't to concerned with webex connect SSO unless it will pass the LDAP credentials into the unified communications tab. Does it pass credentials to the UC tab?