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Community Member

Webex Connect "An unknown error ocurred connecting the server" Error Message

Hi,

We have the latest Cisco Webex Connect Clients (7.1.1 Build 16597) in use in our company. With no obvious reason one of our employees now can't connect to Webex Connect getting the Error Message "An unknown error ocurred while connecting to the server." We tried to close and re open the client and to re-enter the password, both with no succes. Using another Jabber/XMPP capable IM Client works but not using Cisco Webex Connect.

Can anyone help?

Cheers,

Patrick

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

You may face this issue if

You may face this issue if your IE is working in offline mode.

 

To resolve:

Try going to google.com on internet explorer.

Click on connect when prompted.

Once google.com opens fine then try logging in to the WebEx Connect again.

It should work now.

3 REPLIES
Community Member

Webex Connect "An unknown error ocurred connecting the server" E

Hi,

    I got the same error,can u please tell me what action i will have to take,

thanks,

Shikha

Cisco Employee

You may face this issue if

You may face this issue if your IE is working in offline mode.

 

To resolve:

Try going to google.com on internet explorer.

Click on connect when prompted.

Once google.com opens fine then try logging in to the WebEx Connect again.

It should work now.

Cisco Employee

You may face this issue if

You may face this issue if your IE is working in offline mode.

 

To resolve:

Try going to google.com on internet explorer.

Click on connect when prompted.

Once google.com opens fine then try logging in to the WebEx Connect again.

It should work now.

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