What API does CTI OS user to login a station?

James.zhang · ‎02-06-2014

CTI OS can login a new station "1311308". When our application calls "SnapshotDeviceReqMSG()", we get the following exception "CF_INVALID_CSTA_DEVICE_IDENTIFIER (12)". Does anyone know what API CTI OS use to login a station?

D20140206-015238.710,2296, 0,SnapshotDeviceReq: Sending SNAPSHOT_DEVICE_REQ (InvokeID=13696, EXT=1311308)

D20140206-015238.741,1700, 0,EventProcessor: Got - CONTROL_FAILURE_CONF (1) >>>>>

X20140206-015238.741,1700, 0,EventProcessor: Processing 'CONTROL_FAILURE_CONF' (Type=35)...

X20140206-015238.741,1700, 0,ProcessEvent: Start (Type=35) >>>

E20140206-015238.741,1700,-2147467259,FailureConf: Start >>>

E20140206-015238.741,1700,-2147467259,InvokeID = 13696

E20140206-015238.741,1700,-2147467259,FailureCode............ CF_INVALID_CSTA_DEVICE_IDENTIFIER (12)

E20140206-015238.741,1700,-2147467259,PeripheralErrorCode = 10137

James.zhang · ‎02-07-2014

After we restart our application, we can register this station. Here is one sample log of connecting to UCCE and registering a station. Does any know why our application needs to restart after adding a new station while CTI OS don't need to restart? Why it gives above exception if we don't restart our application?

D20131216-053023.313,2636, 0,Connect2Cisco: Connecting to Site A (Server=10.2.16.60, Port=42027)

D20131216-053023.329,2636, 0,Connect2Cisco: Active - Site A

D20131216-053023.329,2636, 0,OpenRequest: Sending OPEN_REQ (InvokeID=1)

D20131216-053023.329,2636, 0,EventSaver: Connected to Cisco CTI Server, starting event monitoring

D20131216-053023.360,9948, 0,EventProcessor: Got - OPEN_CONF (1) >>>>>

D20131216-053023.360,9948, 0,InvokeID = 1

D20131216-053023.360,9948, 0,ServiceMask = 0x10002e

D20131216-053023.360,9948, 0,PeripheralType......... EnterpriseAgent (17)

D20131216-053023.360,9948, 0,OpenConf: Working with CALL MANANAGER (4)

D20131216-060000.026,9948, 0,EventProcessor: Got - SYSTEM_EVENT (1) >>>>>

D20131216-063000.021,9948, 0,EventProcessor: Got - SYSTEM_EVENT (1) >>>>>

D20131216-064842.495,15468, 0,REGISTER-00580000003QDEZAA4: Start >>>

D20131216-064842.495,15468, 0,AddExt2MonExtMap-2731476: Start >>>

D20131216-064842.495,15468, 0,AddExt2MonExtMap-2731476: End >>>

D20131216-064842.495,15468, 0,REGISTER-00580000003QDEZAA4: Registering WT with DN=2731476

D20131216-064842.557,15468, 0,SnapshotDeviceReq: Sending SNAPSHOT_DEVICE_REQ (InvokeID=4, EXT=2731476)

D20131216-064842.573,9948, 0,EventProcessor: Got - SNAPSHOT_DEVICE_CONF (1) >>>>>

D20131216-064842.573,9948, 0,InvokeID = 4

D20131216-064842.573,9948, 0,NumCalls = 0

D20131216-064842.573,9948, 0,SnapshotDeviceConf-2731476: Updating callsMMap...