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Will creating Exchange clients auto create UM acct

HI

Sorry for a basic question but will creating Exchange clients auto create UM acct?

or when Exchange clients are create, we would need to go to unity and create or import the new clients?

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Cisco Employee

Re: Will creating Exchange clients auto create UM acct

You always have to import users in Unity or create them in Unity (Unity can create new AD/Exchange users on the fly if you've configured the admin to allow that). But just creating an AD user with a mailbox is not sufficient to make them a Unity subscriber - we need more info such as the user's extension, which phone switch they're on, their class of service to use etc...

1 REPLY
Cisco Employee

Re: Will creating Exchange clients auto create UM acct

You always have to import users in Unity or create them in Unity (Unity can create new AD/Exchange users on the fly if you've configured the admin to allow that). But just creating an AD user with a mailbox is not sufficient to make them a Unity subscriber - we need more info such as the user's extension, which phone switch they're on, their class of service to use etc...

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