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Call Home - Equiment Degraded / Threshold raised

Danny Sandner
Level 1
Level 1

Hi Cisco Community,

I'am configuring Call Home for my Cisco UCS (2.2.1c) and I stuck.

I want, that UCS sends me an email, if a hard disk fails, a power supply is powerless or a adapter threshold is raised.

I configured a call home profile with

  • level "Minor",
  • Format "Short TXT"
  • Alert Groups "CiscoTAC", "Diagnostic" and "Enviromental"

 

  1. If I deplug a power supply (no matter, if FI or Chassis), I get an email.
  2. If I deplug a hard disk, I get NO email.
  3. If a adapter threshold is raised (e.g. Uplink Port has more than 8 Gbit traffic), I get NO email.

 

How I can be sure, I will be noticed, if something is failed in my UCS? Can someone tell me, what I have to configure?

 

Many thanks.

/Danny

1 Accepted Solution

Accepted Solutions

Keny Perez
Level 8
Level 8

Hello Danny,

 

As you can see here http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/ts/faults/reference/ErrMess/TS_CallHomeFaults.html ; there is nothing defined for the disks   and this bug confirms it https://tools.cisco.com/bugsearch/bug/CSCui20800

In regards to the adapter or any other alarm you want to trace, the error has to match.  For instance, if you want to trace an error that says "Inoperable" but the error logged in UCSM says "degraded", you will not receive an alert.  So the error has to match your policy 100%, otherwise you wont receive any alerts.

Rate ALL helpful answers.

 

-Kenny

 

 

 

View solution in original post

3 Replies 3

Keny Perez
Level 8
Level 8

Hello Danny,

 

As you can see here http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/ts/faults/reference/ErrMess/TS_CallHomeFaults.html ; there is nothing defined for the disks   and this bug confirms it https://tools.cisco.com/bugsearch/bug/CSCui20800

In regards to the adapter or any other alarm you want to trace, the error has to match.  For instance, if you want to trace an error that says "Inoperable" but the error logged in UCSM says "degraded", you will not receive an alert.  So the error has to match your policy 100%, otherwise you wont receive any alerts.

Rate ALL helpful answers.

 

-Kenny

 

 

 

Thanks Kenny.

 

My pleasure!

 

-Kenny

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