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Power supply voltage upper-non-recoverable

Hello,

One of our customers is seeing the following errors occur intermittently across all 4 power supplies in their chassis. They are running 2.0(2q). The chassis is powered via an APC UPS and PDUs, and there are no power events or alarms from within the APC InfraStruxure tools. Has anyone else seen these errors in 2.0(2q) or is this error indicating a voltage fluctuation from the UPS?

Sent: Monday, April 30, 2012 6:26 AM

To: ITNotify

Subject: System Notification from PFS-UCS-A - environment:major - 2012-04-30 12:26:39 GMT-00:00 Recovered : Power supply 4 in chassis 1 voltage: upper-non-recoverable

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<aml-session:To>http://tools.cisco.com/neddce/services/DDCEService</aml-session:To>

<aml-session:Path>

<aml-session:Via>http://www.cisco.com/appliance/uri</aml-session:Via>

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<aml-session:From>http://www.cisco.com/appliance/uri</aml-session:From>

<aml-session:MessageId>1232:SSI15420KDL:4F9E84FF</aml-session:MessageId>

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<aml-block:CreationDate>2012-04-30 12:26:39 GMT-00:00</aml-block:CreationDate>

<aml-block:Builder>

<aml-block:Name>UCS 6248 Series Fabric Interconnect</aml-block:Name> <aml-block:Version>5.0(3)N2(2.02q)</aml-block:Version>

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<aml-block:BlockGroup>

<aml-block:GroupId>1233:SSI15420KDL:4F9E84FF</aml-block:GroupId>

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<ch:CallHome xmlns:ch="http://www.cisco.com/2005/05/callhome" version="1.0">

<ch:EventTime>2012-04-30 12:26:39 GMT-00:00</ch:EventTime> <ch:MessageDescription>Recovered : Power supply 4 in chassis 1 voltage: upper-non-recoverable</ch:MessageDescription>

<ch:Event>

<ch:Type>environment</ch:Type>

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<ch:Brand>Cisco</ch:Brand>

<ch:Series>UCS 6248 Series Fabric Interconnect</ch:Series> </ch:Event> <ch:CustomerData> <ch:UserData> <ch:Email>itdept@gopfs.com</ch:Email>

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<ch:SiteId>2089409</ch:SiteId>

<ch:ContractId>90874841</ch:ContractId>

<ch:DeviceId>UCS-FI-6248UP@C@SSI15420KDL</ch:DeviceId>

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<ch:Name>PFS-UCS-A</ch:Name>

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<ch:ContactEmail>itdept@gopfs.com</ch:ContactEmail>

<ch:ContactPhoneNumber>+18018442180</ch:ContactPhoneNumber>

<ch:StreetAddress>1420 South 500 West, SLC UT 84115</ch:StreetAddress> </ch:SystemInfo> </ch:CustomerData> <ch:Device> <rme:Chassis xmlns:rme="http://www.cisco.com/rme/4.0">

<rme:Model>UCS-FI-6248UP</rme:Model>

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<rme:SerialNumber>SSI15420KDL</rme:SerialNumber>

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<![CDATA[

<faultInst

ack="no"

cause="voltage-problem"

changeSet=""

code="F0391"

created="2012-04-30T06:25:39.162"

descr="Power supply 4 in chassis 1 voltage: upper-non-recoverable"

dn="sys/chassis-1/psu-4/fault-F0391"

highestSeverity="critical"

id="218782"

lastTransition="2012-04-30T06:26:39.630"

lc=""

occur="1"

origSeverity="critical"

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rule="equipment-psu-voltage-threshold-non-recoverable"

severity="cleared"

status="modified"

tags="network,server"

type="environmental"/>]]>

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Everyone's tags (4)
2 REPLIES
Cisco Employee

Power supply voltage upper-non-recoverable

Brad,

It looks like the system is running into following defects which is still under investigation.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx90410

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtz59519

Please open a TAC service request so that we can help you out.

HTH

Padma

New Member

Re: Power supply voltage upper-non-recoverable

I've had a similar case open recently and I was informed that the PSU's in my case had faulty firmware on them and had to be replaced.

Hope this helps.

Sent from Cisco Technical Support iPhone App

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