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VIP Red

Replacing broken IOM (RMA)

Customer replaces a broken IOM (RMA process);

Question: can one simply install the replacement IOM, and the Northbound FI will handle everything ? e.g.

- what if the IOM doesn't come with the proper (equal firmware level) as the FI ?

- will the IOM just not come up ? or is there a automatic procedure, where the FI updates the IOM ?
 

2 REPLIES
Cisco Employee

New IOM will be discovered

New IOM will be discovered and (I'm not _aware_ of any exception from this) firmware will be brought up to current policy. This can take quite a few minutes.

VIP Red

Thanks ! but the reality

Thanks ! but the reality sometimes looks quite different ! eg. it doesn't work and you have to do the synch / update manually !

Lesson learned: do it only in maintenance window.

Any other feedback is welcome

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