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Soft VOIP in a VDI Environment

I've been tasked with conducting research and looking into adding a Soft VOIP solution into our VDI environment. Aside from a local call manager, what else would help us in the deployment of this solution? I know this is not a cookie cutter solution, but I'm beginning to put together a wish list and figuring out exactly what this is going to take. Thanks for the help.

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