UCS C-200 Sensor Error

balukr · ‎01-09-2012

I'm a newbie to UCS C series, customer has C-200 series servers. All are working fine customer just called and mentioned there was an Amber light in one of the servers. I checked the CIMC log here is the Waring and Critical error shown in the log

CRITICAL : FRU_RAM P3V_BAT_SCALED: Voltage sensor for FRU_RAM, failure event, Lower Critical going low (2.864 < 2.904 V) was asserted

Informational: LED_HLTH_STATUS: Platform sensor, AMBER was asserted

What should I do ? Is this just warning I need to call TAC to fix this.

Thanks for your help.

- Bala

padramas · ‎01-09-2012

Bala,

The critical message is for CMOS battery voltage reading and we would need logs for further investigation.

Please open a TAC SR along with CIMC show tech log file

For a quick verification, we can execute the following commands in SSH session

scope sensor

show voltage

Padma

balukr · ‎01-09-2012

Thanks for the quick response Padma.

I already collected the show tech logs I will open a case with TAC. just FYI Here is the output of show voltage

ucs-c2xx-m2# scope sensor

ucs-c2xx-m2 /sensor # show voltage

Name Sensor Status Reading Units Min. Warning Max. Warning Min. Failure Max. Failure

------------------------- -------------- ---------- ---------- ------------ ------------ ------------ ------------

P3V_BAT_SCALED Critical 2.864 V N/A N/A 2.904 3.168

P12V_SCALED Normal 12.095 V N/A N/A 11.033 12.921

P5V_SCALED Normal 4.989 V N/A N/A 4.844 5.157

P3V3_SCALED Normal 3.302 V N/A N/A 3.192 3.381

P5V_STBY_SCALED Normal 4.989 V N/A N/A 4.844 5.157

PV_VCCP_CPU1 Normal 1.196 V N/A N/A 0.725 1.392

PV_VCCP_CPU2 Normal 0.941 V N/A N/A 0.725 1.392

P1V5_DDR3_CPU1 Normal 1.499 V N/A N/A 1.431 1.558

P1V5_DDR3_CPU2 Normal 1.499 V N/A N/A 1.431 1.558

P1V1_IOH Normal 1.088 V N/A N/A 1.068 1.137

P1V8_AUX Normal 1.784 V N/A N/A 1.744 1.852

PSU1_VOUT Normal 12.000 V N/A N/A N/A 13.000

PSU2_VOUT Normal 12.000 V N/A N/A N/A 13.000

BTW, It is not related to this issue I tried to change the timezone using command line options but couldn't find those commands mentioned in the doc, CIMC version is 1.4. Is it not available because it is C-200 ?

balukr · ‎01-09-2012

Just an update error was related to this bug CSCtr80666..fix was to update the CIMC firmware to 1.4.2.

padramas · ‎01-09-2012

Bala,

"" P3V_BAT_SCALED: Voltage sensor for FRU_RAM, failure event, Lower Critical going low (2.864 < 2.904 V) was asserted ""

The error message reports that CMOS battery voltage reading is less than the defined lower critical voltage value in the CIMC.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr80666

The defect applies to scenarios where CIMC had incorrect threshold value for upper critical voltage and the reported value exceeds the defined value. In later releases, we increased the upper critical threshold value.

What version of CIMC do you have on C200 server ?

Padma

balukr · ‎01-10-2012

Padma,

Here is the BIOS version C200.1.4.1.0 (Build Date: 07/13/2011).

Thanks again for the followup.

padramas · ‎01-10-2012

Balu,

I would like to correct myself. We also lowered the lower critical ( LC - 2.345 ) and lower non-recoverable ( LNR - 2.178 ) threshold values too with this defect

So upgrading the firmware should resolve this alert.

Padma