We have purchased VMWare support from Cisco for our UCS servers. I need to check if i need to download any update fro VMware ;how should i do it? do i have to register on the vmware site or its downloadable from Cisco software downloads.
All your software support will come from Cisco TAC. For software you will still download these from the VMware website. The only note is licensing will be issued from Cisco in the form of a PAC. This Cisco PAC must be redeemed through the Cisco Licensing Portal which will produce a VMware Activate Key to be redeemed for a product license for VMware's site.
thanks for the reply. I am still struggling with VMware and Cisco to find soem information.
When i check the VMware serial numbers on Cisco Service Contract Center it shows me that the support is valid for the vmware.
But how this support renewal will be reflected to the vmware site? When the customer logs in to the VMware portal he see as the subscription expired?
Will this support be reflected to Vmware site or i always have to go via Cisco and open a TAC case when having problem in VMware? Does Cisco has a team for Vmware support?
By the way i have purchased the following support from Cisco
Also i was reading Wikidoc and found the following,
Based on the support contract you purchased with your VMware software, you are entitled to a Customer Service Request. VMware will review your Support Request and respond appropriately based on the severity of your issue in accordance with their response policy at:
Introduction This article will help you understand the steps on how to
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certain numbers for privacy please do not take them...
Introduction This article will help you understand and educate the
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Introduction Prepositioning is a powerful tools on the WAAS platform but
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