Thank you Joe for your update. That's a great workaround you got it. One thing to note is in case when they did the Call Forward All, and if there is voice message waiting then Call Forward All Message will be over written by "You have voicemail" mes...
Hi,This is the script guide on three volume along with HRC admin and dev guidehttp://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.htmlAll other general guide (UCCX home page for everything)http://www.cisc...
Hi,No such option available.Alternatively agent need to make the change from Ready state to Not Ready state on CAD so that agent won't receiving call on CAD during non-ACD line in use and then make it ready after the non-ACD call complete.thanksMohan
When node 1 and node 2 running as master and slave state, and if node2 slave didn't received udp heartbeat messages (4 or 5) from node1 within 30 seconds then it node2 will assume that node 1 is having problem, so CVD process elects a new Master Engi...
It won't affect the production like calls receinving or routing calls to agent. but if any agent try to login that time or some one else making any change for UCCX side will be affected. Because any change or login goes thru AXL api to ccm.thanksMoha...
