HiIf you are creating any http or jdbc connections, ensure that you are closing them .Methods may differ from API to API but those connections should be closed .If you are hitting any exceptions, one should close those connections either in the "catc...
Hi ChrisFor agents logged into Finesse UI, the agent states can be changed by calling the REST API using REST clients like Postman or custom code. I have tested this with both but I haven't tested with agents logged into Finesse IPPA .I assume, the F...
Hi ChrisFor agents logged into Finesse UI, the agent states can be changed by calling the REST API using REST clients like Postman or custom code. I have tested this with both but I haven't tested with agents logged into Finesse IPPA .I assume, the F...