For 4 and 5 you would need to write some java code and use it as a custom rule to write to another system unless from within your crm you can dip into eGActiveDB and extract the information based on email_address, case_id etc...This would require AS...
Two causes, one could be that port 1433 which is used is blocked or the instance is not listening on this port, second is the collation should be SQL_Latin1_General_CP1_CI_ASinstallation log under the user folder or installation folder should have l...
In the next release if ICM messaging for agent availability is made available it will be similar to stand-alone where if no agents are available then the off hours will be displayed, today for integrated you can using Java script on .com,1) Make sur...
