HI all We have a situation that where customer is asking for critical windows patches for the contact center and steps to follow for side A and side B, but not really sure how you would know the windows critical patches for contac center, also I´ve b...

Hi thereI confused with conectivity between devices in the UCCE solution, for example CUCM needs to have a CTI conectiviy with ICM, but why would the CUCM still the JTAPI?or in UCCE you would need PG´s to connect with all the peripherals in your solu...

Hi there We have 2 locations, and we have 2 Gateways´s on each location, for some reason on  location B I see many MTP´s resources in gateways, (like 501 sessions in 1 and 50 in the other gw), at the other side I only see a few like 6 or maybe 20 the...

Hi there I would like to make sure we are doing the right thing, we have 2 different sites (different cities), 2 gw´s each site.both sites have MTP´s configured,  and let´s call them site A and site B,  for some reason, when I run "show sccp connecti...