Hello there,Please could anyone explain to me the difference between a call being abandoned from the router queue and from the TDM queue?Also, can anyone tell me how the TDM works? Please be kind to me an use simple language.This is the definition fo...

Good Morning all,I hope someone can help me. If a group of agents is connected to a skill group with more than one category how does cisco count the number of abandoninQ, Abandon ring, calls handled and offered?For example:When downloading perskg32 r...