Can I include Comments and History in ServiceLink messages? newScale supports both User Comments  (enterable by the users whenever they work on a service form) and System  History (automatically logged whenever a service request is worked on.) User  ...

How do escalations work?Escalations are based on the time elapsed from the due date of the task.  A calendar is used to initially compute the due date for an authorization or delivery plan task. Once a due date is passed, the Escalation Manager setti...