In trying to provide a complete answer, I thought I should also add that the queue calendar changes will, of course, force updates to tasks durations for any tasks assigned to the queues you have changed. Darryl
Hi Daniel,We are successfully using scheduled external tasks to create Remedy service requests, but did run into similar issues. For us it turned out to be a conflict in Queue calendar hour settings. Setting all queue calendars related to the proce...
Hi Daniel, It would seem that help text disappears once the user does not have write access to a particular field. We've gotten around this by setting access control to read/write for Anyone, then using form rules or ISF to make them read only. We ...