The ININ solution integrates using JTAPI whioch is due in about a month. The option available are in using ICS-7750 blade or by using a seperate server.
The current setup of one of our clients is a 30 agent IPCC with 5 agent web collabaration....IPCC v4.6 is a big leap towards IP based contact centers...Currently it does not have all the features of an ACD...Also the server configs increase a lot due...