I'm not sure of any canned report, but you can get this information out of the Termination_Call_Detail table from your DDS. Each contact to UCCE will have multiple legs or segments. First is your CVP Call Leg, second will be the VRU leg (most likely...
This is a well known problem with EIM 4.3. Maybe it's been resolved in 4.4? If I recall correctly, it is something in the header of the email that causes it to get stuck in the system... so if you requeue it, it will only get stuck again.Without ha...
I've seen resetting the phone not work sometimes... I usually just skip it and unassociate and reassociate the device with the PG User in UCM. I've never seen resetas work.
If you want to see that agents that are logged in, you need to use the same tool used by your call center managers... Supervisor Desktop. You can use this tool to force agents into various states.If you're looking at purely connection count, you can...
So that means you won't have a cvp.license file in the directory I specified. Take the contents of your .LIC file and save them as cvp.license in the folder I specified.Bounce your CallServer processes in the OAMP.
