We have a customized version of the CTIOS 4.7 Agent Desktop client that we are building an installation package for, however we also need to include Media Termination. Could someone point me to a document that details the distribution requirements fo...

Would anyone have an example of using Visual Basic to access skill group data with the CTIOS Client Library (4.6.2). I would like to be able to do this without using the ActiveX controls that come with the toolkit. Unfortunately, there are no exampl...