My environment is as follows: Centralized callmanagers with gateways running SRST and CUE.My issue is with users that have voicemail accounts but no phone. In steady-state the DID os forwarded to CUE by CTI port. When in SRST mode the call is busy. S...

Is there a way to import route patterns from a CSV file directly into CCM. Our project has many, many route patterns that need to be entered. I am looking for a way to do this through some form of import or programming. THanksJoey Davis

Is there a timer that will rering the dn that put a call on hold after a period of time? Or a way to allow the call on hold to dial 0 to reach a receptionist. I thought this existed. I can't seem to find it now