There are three clusters here all connected via non-GK intercluster trunks on CCM 4.2(3)sr2b. Right now, Cluster 3 cannot dial Cluster 1 (busy), but Cluster 1 can dial Cluster 3. The ICT from Cluster 3 to Cluster 2 is working fine both ways. They ...

We have IPCC 6.0 in our environment currently. Right now, SOME agents are getting "Media Routing Domain cannot be found." when the chat agent tries to log in. With this message, can anyone give us direction as far as where to look to try and correc...

I have CRA editor 3.0 working with IPCC 3.5Callers who are waiting in the queue can press 1 to leave a voicemail in a general mailbox set up for the group. How do you edit the script so that these calls are marked as "handled" instead of "abandoned"...