Hello, Please help me understand what logs can I collect ( or trace settings should I do ) to see what generated a very high CPU usage on Call Manager . I can see the moment it went up , but I am not that interested in the CPU monitoring, but rather,...

Hello,We are implementing UCCE 10.0 and we have noticed the following error : in Cisco Supervisor Desktop , Agents tab -> Logs we should see Agents logs ( Agents ACD State Log Display , Agents Call Log Display ) . For both theese logs we receive <N/A...

Hello,I am trying to customize a report from CUIC standard 10.6 to bring a new Field in it . Since I do not have this option in this CUIC version, I tried to export the report , and then import it in a lab CUIC Premium older version (8.5.4) but I rec...

Hello,I would like to know if MediaSense offers the possibility to sort the sessions by  UCCX Application Unified CM Telephony Trigger from where the call came  , and if so , how ?I have seen in the documentation that in the session details there wou...

Hello,I have only seen MediaSense in the lab environement from cisco dcloud and I saw that , in Search and Play page , I get the field with sessionID . My question is where does that ID come from ? how is it formed ? does it mean anything or it's jus...