Hello Community,since some weeks i'am working with Microsoft PowerBI for different Reports, the last days i saw there is also a Informix Connector.So i tried to get from the PowerBI to the CUIC DB to have all the information as a easy use Report. Bu...

Hello all,some of our agents have the issue, when they have a outgoing call from their phone (not Finesse), that the Finesse window Pop up at the front. This will be ok when someone calling the Hotline, but not when having a outgoing call. They're us...

Hi all, i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.when a call arrives and Firefox is at the background. Anyone have a idea how to do this? Best regardsMichael

Hi all, i'am wondering if there is any way of using the Jabber presence status into Finesse?When i'am away for 15min. Jabber will switch the status to "Away", but in Finesse i'am still ready.The Agents have to maintain two States, even both are from ...