hi,is it a 4 digit extension or 5 digit extensionif its a 4 digit extension starting with 9 and 8, destination pattern should be 9... [ three dots ] & 8...if its 5 digit it seems to be ok  I apologizes if it sound sillyThanks

Hi Vivek,Reset CTI ports connecting UCCX to CUCMcall should have been routed to UCCX  but is diverted to gateway instead [ SPI ]  let me know if i am wrongthanks 

I don't know if this will help youI have worked on ccm 4.1 and use to update extension using csv files [ high processor utilization using bat ]Thanks

seems to be hardware issue. [  port  unusable][ delete settings on port with error ]please check the same settings on different port with same analog handset  Thanks

I am not sure but the following commands are missing which might cause problemswitch port mode accessswitch port access vlan 1 [ data vlan ] Give it a try