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c-bednarek
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04-04-2006
08-18-2017
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Dynamic skillsets
06-20-2008
IPCC v4.0.4Is there a way for a contact cneter supervisor to change the skillsets and or competence level of an agent without giving them access to CRS Admin?ThanksChris
Re: Dynamic skillsets
06-20-2008
I did. Duh, me... I guess it would have helped if i looked at the menu on the left hand side :-)Thanks for the feedback, Chris.
Re: Dynamic skillsets
06-20-2008
I tried that, and all i get are system>logout and tools>plugins/RTRAm i missing something
Re: Dynamic skillsets
06-20-2008
Thanks for the quick reply.we do have v5.0 running in a lab, where or how is that performed?Chris
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Member Since
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