Hey Carl,ActionPacked Networks has a great network management software called LiveAction! We are a Cisco Registered Developer and have many partnerships with Cisco that you can read about here: http://actionpacked.com/go/ciscoHere's a free trial down...
Here are some resources that might help you!http://www.actionpacked.com/resources/video/how-qos-works-%E2%80%94-108http://www.actionpacked.com/sites/default/files/resources/application-notes/three-easy-steps-understanding-qos.pdf