Hello,My name is HuyenI configured CDR Enabled Flag "True", Call Diagnotics Enabled "Enabled Only when CDR Enabled Flag is True", unchecked "Load CDR only" in CARbut I can not see QoS field in call detail such as: jitter, latency, packet loss.I use 7...

Hi all,My customer's system includes CUCM and CUC (Cisco Unity Connection).I have a situation when I configure in my customer's system- I configure meet me conference number (1111) in CUCM, - When I set up meet me conference with number 1111 in inter...

Hi everybody,When we open Script Editor, we see the notice: "cannot connect to distributor, script editor will now exit"Can you help me to resovle it?We use ICM 7.1Thanks you so much!

Hi,I want to know more detail about abandoned call in UCCE at Calltype 22. I don't know about abandoned calls when en route to agent's phone. Can you show me the example or explain more detail?My system has no IVR or queue. It means abandoned call = ...