About dtr

dtr · 08-17-2004

If you have 10 agents all set to the same competency level answering calls for a "most skilled" queue, how does it decide which of those agents gets the calls since they all have the same competency level?Is there a secondary search algorithm such as...

dtr · 06-21-2004

I set up a script following the instructions from:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd5d58e/0#selected_messageThe only thing I did differently was I used diff...

dtr · 02-17-2004

I'm assuming that IPCC searches against the call manager for matches when doing dial by name?What I'm wondering is if it is possible to search against an external LDAP directory (one that is created & maintained beyond the scope of CM/IPCC) since in ...

dtr · 11-05-2003

Looking for a way to provide realtime queue activity numbers (e.g. there are 7 people waiting in queue) to agents. If I pass these stats as enterprise data, they will not be realtime. I know some larger call centres use scrolling LED type boards to...

dtr · 08-24-2004

What format is your wallboard expecting data in?You might look at using a script (perl/shell/php/whatever you like) that acts as a proxy and pulls the data from the ODBC source, parses it, then reformats it in a way that is compatible with your wallb...

dtr · 08-20-2004

Ok bear with me here,I am using IPCC Express Enhanced (CRA 3.1(2)).Using the 3.1 version of the product feature matrix you listed, it looks like each product either works with ICD or QM but not both.Now when I look in CRA admin and see "Number of Lic...

dtr · 08-19-2004

Can someone clarify the statement "you can't mix port types"?Will the system recognize the 10 'Enhanced CTI ports' and subsequently ignore the 150 P&C ports?In other words, if you aren't making use of the database/http abilities you are actually bett...

dtr · 08-18-2004

"In the case of a tie (equal competency levels) the selection automatically defaults to Longest Available. "Thank you, this is exactly what I was looking for.I don't think I explained my question very well... I understand how "most skilled" works bu...

dtr · 06-21-2004

Thanks for the help, I guess I misunderstood the term "custom variable" to imply that you could customize/rename these variables. In reality they are more like parameters than variables.I went through and changed all the names to reflect the instruc...

Member Since	‎06-23-2003 10:40 AM
Date Last Visited	‎08-18-2017 03:50 AM
Posts	20
Total Helpful Votes Received	5

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User Activity

Competency based skills routing/Most skilled

Problem with Call Custom Variables Report

How do you interface with your directory using dial by name?

Realtime queue activity data for agents

Re: Wallboards non-ODBC compliant

Re: Difference between IP ICD Enhanced and IP ICD Enhanced with

Re: Difference between IP ICD Enhanced and IP ICD Enhanced with

Re: Competency based skills routing/Most skilled

Re: Problem with Call Custom Variables Report