Hello, The question I have is in regards to call flow I guess, we have a queue currently set up to go to an extension "1200" the script checks to see if the agents are logged in and ready, if they are logged in it goes through t...
I can see where that may be useful, but once it hits 1200 it's essentially on it's own.. Noone will be able to pull it back.. Kind of like a blind transfer to the queue, different building so it would be difficult to tell if the phone call is not an...
