When making an outbound call (make a call) from Finesse (or Finesse API) where does that call go to get routed?Call routes differently when dialed from inside of Finesse than if they were dialed from the phone directly.The calls go to UCM to be route...
Do inbound calls received by an agent that were then transferred to another agent reflect under calls handled or only transfer out (agent historical report 26)?
This seems like such a simple question, but I am unable to find the answer in the documentation, so here it goes.On UCCX does end user need Crystal Reports to run save custom reports that were created using Crystal Reports
That is what I thought and then was confused when test calls in a customer's environment did not support this.I found that the call made from the phone (while logged in) gave an error message (which makes sense, because there was nothing in UCM for t...
I am trying this and having an issue with the last month section (case 6).The begin date is working as 12/01/2013but the end date is calculating as 12/31/2012I am thinking that is because it is looking at January 01 to try to find the end of the mo...
