System version: 10.6.1.10000-39   I have done as many searches as I can think of on this topic and I have come up with a lot of mixed results.   From my understanding it looks like I only need to run utils uccx finesse activate on my primary and seco...

We are currently using a product called CallRex to record calls. CallRex does not support ILBC (which we are using across our WAN Connection) My initial thought is to configure a couple of 28xx/29xx routers with enough DSP resources to transcode the ...

Here is a basic rundown of our configuration.  We use 3 route patterns in call manager: These three patterns are in a partition. 9.XXXXXXXXXX9.1XXXXXXXXXX9.XXXXXXX (Block this pattern) block 7 digit dialing to force 10 digit dialing. Obviously the ...