Trying to run a report on a mailbox navigating to Cisco Unity Connection Serviceability. Tools>Reports>User Message Activity. For the date range 2021 is not there.  I have attached a Snipping capture.  

I had to delete an agent\supervisor from ICM because of a change in their phone numbers. I cannot add the supervisor back in it says the supervisor is already in ICM. I have four users with this issue including myself. I have attached a photo of the ...

Where can you change the seconds before a call is transfered in a call handler if a caller has not made a selection. It does not give the caller the option of pressing the last option before it says "Wait while I transfer your call".Michelle AwtreyPa...