About michal_madejowski

michal_madejowski · 10-09-2018

Hi We have Finesse 11.5(1) version. I want to able the supervisor to change the agent status from reserved to ready / not ready state. Is it possible? How can I do this?

michal_madejowski · 06-07-2018

Hi I tried to search something in google but I found nothing. When I try to log finesse lab server then shows me error: "This Finesse Server is out of service. Attempting to find a server that is in service" Users can log to the finesse before. I...

michal_madejowski · 01-08-2018

Hello I found something bad in my UCCE 9.0 version.Dialer closed contact after it gave callResult = 25 and callstatuszone = B. In other campaigns evertything is ok.I know that this status tell me that it was made some chacnge on campaign but normally...

michal_madejowski · 12-15-2017

HiI have a problem that when an agent transferred inbound call to another, the call was disconnected. It will better show from TCD table belew: RecoveryKey MRDomainID AgentSkillTargetID SkillGroupSkillTargetID ServiceSkillTargetID PeripheralID Rout...

michal_madejowski · 12-06-2017

I want to add new column to CUIC realtime report in standard CUIC 9.1(1) build 1 (9_1_1_10000_117). Report concerns outbound campaigns. New column must count percent of good calls to all calls and it is called "zakonczone". I have another CUIC in Pre...

michal_madejowski · 07-16-2020

Hi Statistics from our clients: Date Agents 50002dedups_Hours_% Logins HoursLoggedIn 50002_dedup 50002s2020-07-02 519 0.151751953617 504 3967 602 16582020-07-03 491 0.115311909262 475 3703 427 12732020-07-04 59 0.127562642369 54 439 56 2102020-07-05 ...

michal_madejowski · 10-10-2018

Ok, thank You for help, I will contact with our programmer to take care of this feature

michal_madejowski · 10-10-2018

as documentation said:"A supervisor can set the state of another user to READY only if that user is in RESERVED, TALKING, or HOLD state. "The our agent is in state RESERVED_OUTBOUND. Is there any difference?

michal_madejowski · 06-08-2018

SOLVED: Restart Call Manager node helped.

michal_madejowski · 06-08-2018

Hello I have this same problem but restart Finesse server did not help. have 2 sides but SideB is offline write now. Restarted PG1,PG2,DIALER,CG1A and CTIOS also but nothing the only thing that worries me that JGW1 status in portico is CONFIGURING. I...

Member Since	‎11-04-2016 06:08 AM
Date Last Visited	‎05-31-2021 04:23 AM
Posts	48
Total Helpful Votes Received	10

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change agent status by supervisor from Reserved to Ready/Not_Ready

Problem with logging to Finesse - This Finesse Server is out of service

DIALER FLUSH- no ring after callresult = 25

the call was disconnected after transfer. ABNORMALLY ENDING - SIP code [488]

Create new raport with new column and export. Problem

Re: 50002 - What is considered statistically normal versus high frequency of these errors?

Re: change agent status by supervisor from Reserved to Ready/Not_Ready

Re: change agent status by supervisor from Reserved to Ready/Not_Ready

Re: Problem with logging to Finesse - This Finesse Server is out of service

Re: Finesse Team Resource error.