I am using CVP 4.0 H.323 Comprehensive Mode and need to redirect an incoming call after self-service to an external destination(or external service center)Q1. What is the best way to do this?For this I am using ICM labels that gets processed by CVP V...
Is there a Call recording solution for CVP 3.0 with ASR. There is no IPCC. We just need to record coversations with IVR (caller voice - speech rec and IVR prompts )If so, who should I contact for procurement ?thanks,Kamesh
Many web pages refer to a Cisco CRS Design Guide. Where can i get the same ? If not, are there any equivalent documents that talk about design aspects of using multiple IPIVRs in a IPCC environment ?Kamesh
On production, the only updates must be applied is the 'Impacting' ones. The rest can wait for a periodic maintenance/upgrade later. These categories and their significance are explained in the notifications sent by Cisco.
Using CVP, you may have to write a Java class that does this HTTP operation. You may also make this a custom Action element that you can reuse in applications.You may visit the CVP developer forum for additional help on developing custom CVP element...
I am currently on CVP 4.0.1 sr1 So cannot use H.323 Refer. What I am really looking for is 'ICM Managed Transfer' as in SRND and whether my config approach is right. Kamesh
Thanks Rick. That was a useful set of documents. The one that i was looking for, however, is a design document that talks about sharing repository profile in 3.0. Possible designs for reducndant IVRs and load-balancing IVR setups etc. Have u come a...
