Is there a way to manual/auto pop up the wrap up screen or edit custom variable in layout or put the agent in work state afters they hang up or during call on outbound calls using the ACD extension within CAD?
what SQL command in DB read or set command do I use to take the info gather from Get Call Contact Info ?Any thoughts on how I can look at the first 3 digits of a calling number and do a db read ?My table has nchar with all area codes and states liste...
Unity connection 2.0 with G.729 IMAP client cannot play via MS Player: missing codec, any idea on how to option/purchase this plugin, or any work arounds other then going G.711, ThxSipro Lab Telecom ACELP.G.729 (133) codec
UCM 6.0.1.2114-1 and UC 2.0.1.2118-361Out of the 350 users I have a handful users when they press the vm msg button on the phone UCM passes the external number mask which goes to the main menu instead prompting for the user password. If I remove the ...
Nope, no go same error, thanks for your help.Correction:The trick is space between the parenthesis and the variable (closing and openiing and the ,X char of the left stataement)left( $variable ,X )Thanks again for point'in me in the right direction.
