Could you please ensure that the CVTA is associated with the phone? If both the phones show video icon and 'show ephone registered' doesn't show video for ephone-14, then it probably means that the CVTA is not associated with the phone. You can doubl...

If you do 'show ephone registered', do you see Video in the output for the phones?Could you attach the configurations being used in the CME? And highlight the two ephones that are being used for the call.

Do you have 'service phone videoCapability 1' configured under telephony-service in your CME box?Once you configure this, do a 'create cnf-files' and then reset the phones.

Could you make use of number expansion? num-exp 1408.... 408....dial-peer voice 1 voip destination-pattern 408.... session-target ras ...