Hello Guys, We have a very strange issue with our VXML GW. we built a call studio application to our customer every thing works fine except one element 'Form Type' when it tries to call the wav file it thrown bad fetch error i am sure the wav file co...
Dears,we develop java web service using JTAPI to ring for external number and know if the call is answered or not. Did you know if External phone (PSTN) status like (answered,ringing,..) is available to collect in JTAPI as i searched i found under ...
Hello everybody,
we are using ECE 11.6 and we want to purge all completed activities so i followed the guide and created purge job and scheduled it. however when i am trying to purge no activity purged its all shows 0. and i checked the database an...
Hello everyone i have some question related to ECE
1-Is this valid in ECE to assign email and auto forward all agent replies to it.
2- can i upload image to the agent signature rather than put URL for this image.
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Hello I faced the same issue but as per below document from Cisco. If you have dial-peers with different binding you have to configure it with different profiles otherwise the first configured DP will always be active.SIP Out-of-Dialog OPTIONS Ping ...
Hello Umesh,Can you please elaborate how to apply this as i am new with Jtapi and i am facing the same issue with (PSTN) phones i apply this condition to check if the state is answered or not but it works only with Ip phones if (( mycall.getConnectio...
Hello Mohan,Did you know if External phone (PSTN) status like (answered,ringing,..) as i searched i found under javax.telephony.callcontrol.events i can know the events by doing some conditions like this if (( mycall.getConnections()[1].getState() ==...
Hello Geevarghese,Did you know if External phone (PSTN) status like (answered,ringing,..) as i searched i found under javax.telephony.callcontrol.events i can know the events by doing some conditions like this if (( mycall.getConnections()[1].getSta...
