Hi,I am looking for integration document of Verint I 360 and UCCE. I know, What need to be configure on Cisco CUCM. But not getting visibility what need to be configure on Verint ? Or How this integration works ? Any call flow diagram ? 

Hello All, I am facing one issue on Cisco 6921 phones. Issue Description is CUCM servers are in EST time zone and 6921, 7945 and 7965 phones are in BST "Brazil time zone / Sau Paulo"time zone, 7945 and 7965 are showing the correct time Zone "America/...

Hello All, Just want to confirm about the Transcriptions of Voice Messages (SpeechView) in Unity Connection 8.5. My understanding is Unity CxN do required a third party transcription service to convert the Wav files in to text file. Unity CxN doesnot...

Hi All, I am trying  Unity 8.6 integration with Exchange 2010, Exchange is also installed by me, No Exchange expert in place. I want to know, What is the configuration required on Exchange server 2010 to achieve the Single Inbox Feature.I am trying t...