Dear Experts,We are currently investigating this feature from ICM, does anyone of you have done it. And what is the effect of this with regards to the operations and administration.bernard

Dear Gurus, I have a question regarding IP Phones in a Contact Center, If the Desktop of agents is down due to a power failure, how can the agents log-in using the IP Phone. I have heard from my colleage that there is this XML based component instal...