HiI try to configure sub interfaces on the cisco 2811 router with using the gig interface of NM-16ESW-1GIG module. The module is up and working but iam not able to acheive the sub interfaces configuration on this.Kindly help me out if anyone can do.

Following are few point on which I need help..1. If a Chat task is assigned to an agent and he/she is not responding to the chat then this task has to be assigned to another available agent after 12 sec. From where this time is configurable?2. If a C...