Hello :We have been created a TEAM_1 and several agents within this team.The supervisors use de Cisco Supervisor Desktop tool to monitor the agents states.Everything seems to be fine but the supervisor cant see one agent.The agent login , logout but ...

Dear Pros, Have you ever encountered this issue on the Supervisor Desktop tool? When we open the team skill stats report to see the calls in queue and agents logged in etc in the Oldest in queue it shows 6[00:00:00] all the time. When a calls shows u...

Hello:I have started working with cisco CRS editor , and I need information to study several example scripts..Where can I obtain this kind of information??I have call manager 4.2