Hello - AQM allows supervisors to live monitor agent screens at any time but does it allow the supervisor to manually start a screen record of that agent from the live monitor session?Thank YouMike Kana

Hello, responding to an RFP - has anyone encountered a gadget where the call is delivered to the agent finesse desktop where the a field in a window could be 'dragged' to another field to initiate a transfer (vs initiating a transfer via the traditio...

Hello I was reviewing the differences with the DSP-SPA in the ASR1006 and the PVDM3-256 as used in the 3945E and other gateways - and the PVDM card supports transcoding and conferencing.  I read through the DSP-SPA and found reference to transcoding ...

HelloWe have a customer running active CUBE licenses on a 3945E.They now would like to utilize CUBE redundant licenses and add a standby CUBE for this site.Is it possible to have active only CUBE licenses along with CUBE-Redundant licenses such that ...

HelloWe have a customer we will be proposing UCCX 10 for a very small call center.  There will be a pair of C240 servers with UCM, Unity Connect - assuming 2x C240 servers with sufficient vm resources, is it possible to have the HA UCCX coresident on...