Hi, I am running ICM 4.5 with Call Manager, and ICM Soft Phones on each desktop. My site is threatening to upgrade to 4.6.1 with the SpanLink desktop soft-phone, mainly for the reason that it can handle silent monitor. On the other hand, I need to im...

We are about to deploy the Cisco Agent Desktop on top of ICM 4.6.1 with Call Manager, and I will need to integerate with other CTI functions on the same desk top.I see that the Cisco Agent Desktop allows call-outs to other applications with ANI, DNIS...