Problem Details: CCM 4.2.1sr1b Unity 4.2 Here is the scenario: an IP phone call another IP phone with a VM box in Unity and the VM Box is configured with caller input 0 to transfer to an alternate contact number (a cell phone). When the caller press 0 during the greeting the call is transfered to the cell phone of the called user. The IP phone of the caller displays the telephone number of the cell phone to where the call is transfered. We have request to hide this number displayed, since the cell phone number is sometimes confidential. How can we do that? ... View more

Hi, I have seen a video of Unity Audio Text Manager that shows features (like the "references to this object" windows) that are not available in the version of Audio Text Manager that we use (5.0 build 24). I have checked on the Cisco Unity Tools web site and the latest version available seems to be 5.0 build 24. My question is : is there a newer version of Audio Text manager available elsewhere? Thanks! Pascal ... View more

Hi, we protect our Call managers 4.2.1sr1b with a PIX 525 IOS 7.2(2)10 from the data network in our enterprise. We have Attendant Console users in our network and we want to open only the required ports in our FW to permit the AC users to connect to the Call managers. Unfortunately, from the Cisco documentation, we can see that the AC application is using ephemeral TCP destination ports to connect (RMI server bind ports) with the Call Manager. Is there a way to specify a range of TCP ports that the AC application will use? Otherwise, is there an "inspect <protocol>" inside the PIX that will open TCP ports dynamically? Thanks! Pascal ... View more

In a call manager system that does not use moh when you put a caller on hold you get a tone. We had a complaint that the tone is too loud. We would like to know which wave file is the "on hold tone". ... View more

Hi, is it possible to modify the softkeys in the Directory menu under missed calls and received calls on the IP phone. As many enterprise implementation of the Call Manager, users need to dial '9' first when they want to reach the PSTN. Missed calls and received calls that was coming from the PSTN are displayed in the 10 digits format (NPA NXX XXXX). After selecting which number the user want to call back, if the user press the softkey 'dial', the call fail, because the exit code '9' is missing. In fact, an IP phone of a user ring because the Call Manager take only the first 4 digits and finds a match for an IP phone extension number. The right way to avoid that is to press the 'Edit Dial' softkey and add the '9' and then press the 'Dial' softkey. What we want to do is to offer to the user a softkey called '9+Dial' and another softkey called '9+1+dial'. The '9+dial' will prefix the 9 automatically before sending the dialed number to the Call Manager. Same logic for the '9+1+Dial' for the long distance calls. Pascal ... View more