Hello, I have been troubleshooting an existing deployment of CUCM with 794x phones where all of a sudden the phones started receiving IP addresses from the data vlan instead of our voice vlan.  NO network/system changes have been made.  It is only af...

I am experiencing a problem where only SOME agents are unable to be monitored from CSD.  Out of approx. 50 agents logged in, only 3 or 4 are unable to be monitored.  They are all on the same switch stack and configured the exact same way.  I have dis...

As part of a project we have going on, I am attempting to extract the session ID from a phone call and store it in a variable.  What I have done is use a "Get Contact Info" step and using the "Session" field.  However, the info I'm getting from this ...

What I would like to do is handle calls in different ways based on the area code it is coming from.  Any tips?

On our old phone system we were able to set up a paging group that would allow a manager to push a button and speak through the speakerphone to all members of his paging group (one way).  I know the Intercom Feature in 7.x does not allow shared exten...