• Over 8 years of IT Professional Experience in voice and Unified Communications. Expertise in managing large programs, Project management, Vendor management, People Management, Total outsourcing services and excellent overseas customer interaction & relationship management. Technical Expertise in Cisco based Telephony infrastructure, various call center related technologies, IT consulting, IT architecture, Solution Design & Implementations. Experience includes leading and assessing IT strategic initiatives and cost save initiatives.
• Adept in configuring voice devices for IPT and UCCE environments; ensuring proper throughput of bandwidth and advanced management for inter-networking environments.
• Comprehensive understanding of networking concepts entailing installing, configuring & maintaining, CUCM, CUCME, Unity Connection, CUPS, UCCX, UCCE and Cisco Telepresence.
• An effective communicator with exception relationship management skills with the ability to relate to people at any level of business and management.
Unified Communications: Cisco Call Manager (4.x, 5.x, 6.x, 7.x, 8.x, 10), CUCME, Unity, Unity Express, Unity Connection, Voice Gateway, Jabber.
UCCE: UCC Express (Scripting, CAD, CSD), UCC Enterprises (ICM Scripting, CTIOS, Logger, PG, CAD, CTIOS), EIM, CVP (7.x, 8.x). CUSP.
TelePresence : MCU, VCS, VCS Express, TMS, TMS Exchange and endpoints (Dual Profile 65, MX20, SX20, EX90).
Other Contact Center technology: TeleOpti Work force Management, Zoom Call Recording and QM solution, Knoahasoft Recording, Verint, CUIC reporting, Calabrio.
Worked on the various UCCE set up of Asiacell, British Telecom, Etihad, Tesco, Allianz, HDFC, Sony, Mearsk, Kotak, Fullertone, Accenture, State Bank of India, ICICI, Fareportal, Sterling, Fullertone, Airtel, Iyogi, Novartis etc...